NewStep Networks, a start-up based in Ottawa, introduced an IP service control solution that enables service providers to integrate telephony services with enterprise applications and deliver them across both TDM and IP networks. NewStep said its "Calling Service Node" extends IP applications across public and private network environments. It connects to legacy and next-generation signaling systems via SS7 or SIP signalling protocols, creating a service control layer between IP-based applications and the underlying signaling systems. This service control layer enables applications to reach users on any standard device, across any type of mobile or fixed network. By decoupling service control and management from voice transport within both TDM and IP-based infrastructures, NewStep's Calling Service Node would give service providers access to IP functionality for TDM networks.
Later this year, NewStep plans to introduce an "Office Anywhere" IP collaborative suite that leverages the Calling Service Node control technology to enable remote workers to access enterprise IP telephony applications regardless of their location, device or access network.
Bell Canada is using NewStep's Calling Service Node in its toll-free contact centers to incorporate advanced IP features -- including dynamic pre-termination routing under contact center control, advanced screening and queuing, blind transfer and conferencing functions -- without reprogramming its central office switches or AIN service platforms. http://www.newstep.com
- NewStep Networks, a spin-out from Bell Canada, was established as a separate company in January 2003. The company is funded by Newbury Ventures, VenGrowth Capital Partners, BDC Venture Capital, B.E.S.T. Capital, Bell Canada, and Terry Matthews (founder of Mitel and Newbridge Networks).